Privacy Policy - MD ROKI MIAH

Introduction

This Privacy Policy describes how DV SIam ("we", "our", or "us") collects, uses, discloses, and protects your information when you use our mobile application "Text Forge" (the "App"). By accessing or using the App, you agree to the practices described in this policy.

If you do not agree with this policy, please do not use the App. We may update this policy from time to time, and we will notify you of any material changes.

Information We Collect

We collect information to provide, improve, and protect our services. The types of data we collect include:

Information You Provide Directly

Account Information: When you create an account or sign in, we may collect your name, email address, and other details you provide.
User-Generated Content: Text, strings, or other data you generate, save, or export using the App's features.
Communications: If you contact us via email, support forms, or in-app feedback, we collect the content of those communications.
Payment Information: If you make purchases, we collect payment details necessary to process the transaction (handled securely by third-party payment processors).

Information Collected Automatically

Usage Data: Information about how you interact with the App, including features used, buttons clicked, screens viewed, and actions performed.
Device Information: Details about your device such as model, operating system version, screen resolution, hardware specifications, and unique device identifiers.
Log Data: Information collected through cookies, similar technologies, and server logs, including IP address, browser type, referring/exit pages, and timestamps.
Location Information: Approximate location data (based on IP address) to understand geographic usage patterns, unless you deny location permissions.

How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the App's functionality and performance.
To personalize your experience, such as remembering your preferences and settings.
To communicate with you about updates, security alerts, support messages, and promotional offers (if you have opted in).
To monitor and analyze trends, usage, and activities to improve our services.
To detect, prevent, and address technical issues, security risks, or fraudulent activities.
To ensure compliance with legal obligations, resolve disputes, and enforce our policies.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information as described in this policy depends on the context in which we collect it:

Consent: We process your information when you have given us consent to do so for specific purposes (e.g., sending you newsletters).
Contract Necessity: Processing is necessary to perform a contract with you (e.g., providing the App's core features).
Legitimate Interests: We process your information for our legitimate interests, such as improving our services, ensuring security, and providing customer support, provided these interests are not overridden by your data protection rights.
Legal Compliance: We may need to process your information to comply with legal obligations, such as responding to valid legal requests.

You have the right to withdraw consent at any time by contacting us.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who perform services on our behalf (e.g., hosting, analytics, payment processing, email delivery). These parties are obligated to protect your data and use it only for the purposes we specify.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: When we believe disclosure is necessary to comply with the law, respond to valid legal requests (including subpoenas, warrants, or court orders), or protect the rights, property, or safety of DV SIam, our users, or others.
With Your Consent: For any other purposes not described here, we will obtain your consent before sharing your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal compliance purposes).

When we no longer need your personal information, we will securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit using industry-standard TLS/SSL protocols.
Secure storage of sensitive data with encryption at rest where appropriate.
Regular security assessments and vulnerability scanning.
Access controls limiting who can access your information.
Employee training on data protection and privacy practices.
Incident response procedures to address potential data breaches promptly.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

International Data Transfers

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information from our records.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate personal information we hold about you.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Restriction: You may request that we restrict the use of your personal information in certain circumstances.
Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You may object to certain types of processing, such as direct marketing.
Withdrawal of Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on this page with an updated "Effective Date."

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.